Say hi to your US-based remote billing team.
Alana
Lead billing specialist
Meet Alana, our lead billing specialist! With over 23 years of experience in the orthodontic community, Alana's journey began in 2001 as a financial coordinator. She quickly discovered her passion for numbers, money, and the intricacies of insurance collections.
Throughout her career, Alana has worn many hats, including treatment coordinator, scheduling coordinator, office manager, and marketing coordinator, often juggling multiple roles simultaneously.
For the past three years, Alana has thrived in her role at The Wyrick Outlook, bringing her extensive experience with practice management systems like:
- C9
- Ortho2/Edge (#teamOrtho2)
- Dolphin
- Grey Finch
- TOPs
Alana's software of choice? No contest, #TeamOrtho all day baby! Her joy lies in helping offices reach and maintain their AR goals, a passion she plans to pursue for many years to come.
Laura
Billing specialist
Meet Laura, our awesome billing specialist with a wealth of experience spanning 26 years in orthodontics. She has been at the heart of ortho chairside for over 20 years, having juggled roles as a billing and scheduling coordinator for more than five years, mastered finances as a financial coordinator for another five years, and led as an office manager for eight years.
Over her dynamic career, Laura has amassed over 25 years of billing expertise, including knowledge in the following practice management systems:
- Ortho Trac
- Wave
- Cloud 9
- Ortho 2 Edge
Her depth of experience makes her an invaluable asset to our team at TWO. Her favorite software? Say it loud…#TeamWaveOrtho!
Julie
Billing specialist
Julie has been with TWO since day one, literally. She brings over two decades of experience to the table, having started in orthodontics as a scheduling coordinator back in 2002.
Within a year, Julie was promoted to office manager and went on to wear all the hats: treatment coordinator, insurance coordinator, financial coordinator… you name it! In 2014, she branched out to run her own successful bookkeeping and payroll service (because, of course, she did!).
Julie’s deep knowledge of orthodontic operations, numbers, and systems makes her one of our most trusted go-to pros for billing support and business strategy! She’s one of our OGs and reps #TeamC9 all the way!
Mia
Billing specialist
Mia is our clinical powerhouse turned billing superstar! With over 10 years of hands-on dental experience and a strong orthodontic background since 2013, she brings both heart and hustle to the TWO team.
Before joining us as a billing specialist, Mia spent most of her time chairside, which gives her a unique perspective when it comes to understanding patient care and how it connects to the numbers.
When she's not navigating ledgers, Mia's wrangling her two amazing daughters, or sharing stories of her childhood riding horses in the Mexican rodeo (yes, seriously, she's kind of a legend).
P.S. You should know that Mia is also 100% #TeamOrtho2.
Kristen
Billing specialist
Meet Kristen, our billing guru with 27 years of medical coding experience, including five years in the orthodontic world. She has held a variety of roles, including insurance coordinator, and created a position as a new patient coordinator. Kristen’s no stranger to filling in at the front desk or answering phones, either!
With knowledge of the following practice management systems:
- Cloud9
- Wave
- Tops
Kristen's proudly repping for #TeamTOPS! She brings a wealth of knowledge and versatility to the table, making her an invaluable part of the team. We love how her vast experience helps keep everything running smoothly!
Amy
Billing specialist
Meet Amy! With an impressive 35 years in the orthodontic field, Amy brings a wealth of experience and expertise to our team. Her journey began as an orthodontic assistant, and over the years, she's held roles including scheduling coordinator, front desk coordinator, and spent a remarkable 18 years as an office manager.
For the past three decades, Amy has honed her skills in patient billing and insurance billing, making her a trusted resource in the field. She's proficient in the following practice management systems:
- OrthoTrac
- Ortho2 Edge
- Wave Ortho
- Dolphin
Amy's commitment to accuracy and efficiency ensures smooth operations in billing, contributing significantly to our team's success! She's proudly reppin' #TeamOrthoTrac!
Shannah
Billing specialist
Say hello to Shannah, one of our rockstar Billing Specialists, who brings over 5 years of solid orthodontic experience to the TWO team.
From managing front desk operations to jumping into billing, Shannah has worn many hats and handled them all with confidence. She’s known for her attention to detail, upbeat energy, and ability to keep things running smoothly behind the scenes.
Shannah is #TeamCloud9; she’s well-versed in navigating the day-to-day systems that keep an ortho practice moving. Since joining TWO, Shannah has leaned all the way into billing and continues to grow into her role, always ready to tackle the next challenge head-on.
Diana
Billing specialist
Meet Diana! She's our billing specialist with a passion for precision and a knack for numbers. Diana has been in the orthodontic field since 2018, gaining a total of seven years of experience.
Diana started as a patient coordinator and has since worked her way through roles including treatment coordinator, financial coordinator, and insurance specialist. Diana brings proficiency in PMS systems:
- Tops
- Cloud9
- GreyFinch
Ensuring seamless operations at every step. At The Wyrick Outlook, she's dedicated to optimizing billing processes and ensuring that every detail is spot-on for our clients' financial health. After all said and done, one thing's for sure: she's #TeamGreyFinch, no question!
Gina
Billing Specialist
Say Hi to Gina! 7 years dedicated to the world of orthodontics! Gina brings a wealth of experience (and a whole lot of heart) to the TWO team. She’s spent 3 years specializing in medical insurance and knows her way around systems like Wave Ortho, Focus Ortho, and even a little Greyfinch Ortho.
Outside of work, Gina is all about family. She’s a proud mom and grandma to three amazing grandkids, which pretty much makes her the queen of multitasking. Whether she’s tackling insurance puzzles or enjoying time with her crew, Gina’s all about connection, clarity, and keeping things running smoothly.
Allison
Verification specialist
Allison is our insurance verification ninja, quietly working behind the scenes to make a big impact. Since joining TWO just over a year ago, she’s soaked up orthodontic knowledge like a sponge and has quickly become a key part of our workflow.
Whether she’s diving into benefit breakdowns or helping make sure patients are set up for success before they even walk through the door, Allison brings focus and kindness to every task. We’re lucky to have her on the front lines of patient care support!
Michelle P.
Verification specialist
Michelle brings nearly 20 years of dental knowledge and good vibes to the team! She started her dental journey after having her daughter in 2008 and quickly realized she had a knack for the dental world (yep, even as a kid, she liked going to the dentist, go figure!).
After earning her RDA license, she worked in general dentistry before making the leap to ortho in 2019, where she handled scheduling like a pro in a busy multi-office practice.
From the old-school days of mounting X-rays to rocking modern platforms, she’s now one of our go-tos for verifications, and she’s proudly #TeamCloud9!
Hannah
Verification specialist
Meet Hannah, our insurance verification specialist, bringing eight years of experience to the table. Over the years, she’s held a variety of key roles, including orthodontic assistant, clinical coordinator, and front desk coordinator, giving her a well-rounded understanding of orthodontic operations.
With her solid knowledge of #TeamDolphin practice management software, Hannah expertly handles the insurance verification process, ensuring everything is in order and runs smoothly for your practice.
Hannah's diverse background makes her a valuable asset in streamlining your office’s workflow and keeping the financials on track.
Jenn
Billing specialist
Meet Jenn! Jenn brings over 9 years of orthodontic experience to the TWO crew, and it shows! With a background that spans both clinical and administrative roles, including orthodontic assistant, treatment coordinator, and financial coordinator, Jenn understands the inner workings of how a practice operates. She’s spent the last five years diving deep into billing, where her attention to detail and love for clean ledgers really shine.
Whether she’s working in Dolphin or TOPS, Jenn brings a calm, capable presence and thrives on blending patient care with operational excellence. Around here, she’s a dash of billing brilliance! She’s our go-to when it comes to repping #TeamDolphin!
Join our team!
At The Wyrick Outlook, we always want to add amazing new people to our remote team! If you’re looking for an engaging career you can build from home, check out our open positions.
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